Removable Roof Plush Pet House

Please review the following policy to understand your rights and responsibilities when shopping with Pelward.

Returns and Refunds

You may request a return and refund within 30 days of receiving your order under the following conditions:

1. Faulty Items:

• If your item is faulty or doesn't function properly, please provide photo or video evidence of the issue within 30 days of receipt.
• Once the evidence is reviewed and approved, we will issue a refund immediately without requiring the item to be returned.

2. Items Not as Described, Unexpected, or No Longer Needed:

• Contact us within 30 days of receipt to initiate a return.
• A full refund will be processed once we receive the item in its original condition and packaging.
• You have an additional 30 days to return the goods after notifying us.
• Return shipping fees are non-refundable in this case.

3. Sale Items:

• Sale items are eligible for the same refund rights as full-priced items.

Important Note:
Pelward reserves the right to decline refunds for items damaged due to unauthorized repair attempts or repairs conducted by third parties.

Warranty Policy

Manufacturer's Guarantee:

• All Pelward products include a 9-month warranty from the purchase date, covering defects caused by faulty materials or workmanship.
• This warranty does not cover damages resulting from improper use, such as dropping the product or intentional misuse.

Repair or Replacement:

• Pelward will repair or replace defective products at no cost.
• If the product is irreparable, we will replace it with a new one.
• Refunds are not issued under the manufacturer's guarantee; only repairs or replacements are provided.

Contact Us

For questions or order inquiries, please reach out to our customer service team through the Contact Us page.

Thank you for choosing Pelward!